Guided by the principles of offering maximum value, peace of mind, and efficient business processes, Machinery Scope is enhancing its offerings with extended warranty solutions aimed at benefiting equipment owners, dealers, industry professionals, and auction companies. With over three decades of experience in warranty services, our team of collaborators designed solutions that address intricate regulatory and risk transfer needs pertaining to the extraordinary expense of a major mechanical failure.
What is the same?
- Our team is driven to add value to equipment dealers and their customer’s operations.
- We are here to assist in the sales and marketing of the extended warranty programs.
- Nobody is more passionate about providing dealers solutions to help sell equipment.
- We understand your business and the concern over the cost of a major mechanical failure.
- Our team genuinely cares about developing programs that increase your customer loyalty and satisfaction.
- We are dedicated to premier customer service with availability 7:00 AM to 7:00 PM Monday through Friday and 7:00 AM to 2:00 PM Saturday (central time).
What has changed?
- We are dedicated to unmatched professionalism which will now include the administration of the extended warranty programs including a simple claims process.
- We can more easily collaborate with dealers and equipment manufacturers to develop programs.
- Our extended service contracts are backed by CNA for your peace of mind that we will be here when you need us most.
Our plans are designed with you in mind
- We offer extended warranty plans on both new and used equipment.
- “NEW” = Equipment within base warranty
- “USED” = Equipment outside of base warranty
- 3 levels of coverage to fit your needs:
- Powertrain = includes the engine, drivetrain, and more.
- Powertrain+ = includes the Powertrain components plus additional hydraulic components such as hydraulic motors, hydraulic pumps, and more.
- Ultimate = includes the Powertrain+ components plus additional components such as the variable fan drive, starter, alternator, air conditioner, factory installed auto steer, etc.
- Qualification of the equipment is determined at the dealership – no waiting!
- The inspection of the equipment is performed by the dealer’s trained and certified service technician to ensure the equipment does not have any pre-existing conditions. This includes checking the fluids for any foreign materials or fines that would indicate a pre-existing condition. If the equipment is determined to be free from any defects and it qualifies for one of our programs, it may be enrolled.
- Solutions for equipment up to 15 years old at the time of enrollment
- Tractors up to 5500 hours
- Combines, Sprayers, Floaters, Cotton Harvesters, Forage Harvesters, Windrowers, and Skid Loaders up to 3500 engine hours
- Simple Claims process
- Phone call for pre-authorization of claims
- We want this process to be easy and to provide an opportunity to discuss the claim, so all parties are aware of what is and is not covered without any hassle.
- Final claims submitted online by attaching the work order, pictures (if requested), and entering basic information.
- Claims will be reviewed for coverage of component and decisions will be made in a timely manner with open and clear communication to all parties.
- Approved claims reimbursement will be sent to the dealership to reimburse for covered repairs.
- Phone call for pre-authorization of claims
We are here to support the dealership throughout the process. No part of the process is more important than the part affecting you. We are here to help with training, sales, service, and the claims process. You can count on Machinery Scope to answer the phone and provide timely answers to your questions! Contact us today!
